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TREATING CUSTOMERS FAIRLY
At FCA Automotive Services UK Ltd and Leasys UK Ltd we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority initiative: ‘Treating Customers Fairly’. For more details on our customer commitments, please click here.
We aim to resolve any complaints internally, however if you are not satisfied with the result or 8 weeks have passed since you first made your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service- for more information please see http://www.financial-ombudsman.org.uk/
To maintain obligations as described in the Financial Conduct Authority Handbook we are obliged to report our complaints data which can be found here.
The guidance note uses the FLA Lending Code as its foundation.
Jeep Financial Services is a trading style of FCA Automotive Services UK Ltd.
FCA Automotive Services UK Ltd became SAF Approved in September 2009. SAF (Specialist Automotive Finance), was introduced by the Finance & Leasing Association (FLA) in June 2007 to raise awareness of motor finance amongst car buyers by raising standards and improving knowledge of staff in showrooms.
SAF Approved was introduced in August 2009 and is now an industry recognised kitemark. It is audited and monitored by the FLA. To become SAF Approved each dealership must submit an annual SAF compliance statement and adhere to the SAF guidance note - a principles-based best practice document that calls for dealerships to lend responsibly and treat customers fairly. The guidance note uses the FLA Lending Code as its foundation. (For more information on SAF please go to the following link www.financingyourcar.org.uk ).