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FIND OUT MORETREATING CUSTOMERS FAIRLY
At FCA Automotive Services UK Ltd and Leasys UK Ltd we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority initiative: ‘Treating Customers Fairly’. For more details on our customer commitments, please click here.
To maintain obligations as described in the Financial Conduct Authority Handbook we are obliged to report our complaints data which can be found here
We aim to resolve any complaints internally, however if you are not satisfied with the result or 8 weeks have passed since you first made your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service - for more information please visit www.financial-ombudsman.org.uk
SAF
FCA Automotive Services UK Ltd became SAF Approved in September 2009. SAF (Specialist Automotive Finance), was introduced by the Finance & Leasing Association (FLA) in June 2007 to raise awareness of motor finance amongst car buyers by raising standards and improving knowledge of staff in showrooms. SAF Approved was introduced in August 2009 and is now an industry recognised kitemark. It is audited and monitored by the FLA. To become SAF Approved each dealership must submit an annual SAF compliance statement and adhere to the SAF guidance note – a principles-based best practice document that calls for dealerships to lend responsibly and treat customers fairly. The guidance note uses the FLA Lending Code as its foundation.
FCA Automotive Services UK Ltd is a member of the Finance & Leasing Association (FLA) and adheres to their Lending Code.
The Code is available here
The FLA Lending Code sets out standards of good practice in consumer lending. It is intended to provide assurance to customers that they may buy with confidence from full members of the FLA.
Leasys UK Ltd is a member of the British Vehicle Rental & Leasing Association (BVRLA) assuring the customer the highest levels of professionalism and integrity.
The BVRLA’s Industry Fair Wear and Tear Standard for Drivers of Cars – licensed to Leasys UK Ltd.
The BVRLA’s Industry Fair Wear and Tear Standard for Drivers of LCVs – licensed to Leasys UK Ltd.
Existing Leasys customers, download and explore our free app and register an account via the following sources:
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